1. Introduction
Mera Bazaar (“we”, “our”, “us”) is operated by Mera Bazaar, registered in India. We are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
2. Information we collect
2.1 Information you provide
- Phone number (for OTP verification)
- Name (optional, for personalization)
- Delivery addresses
- Shop details (for shopkeepers)
- Product information (for shopkeepers)
- Reviews and ratings
2.2 Information collected automatically
- Device token (for push notifications)
- Approximate location (to find nearby shops)
- Order history
- App usage data
- IP address (for security)
2.3 Information we do NOT collect
- Passwords (we use OTP only)
- Payment card details (Cash on Delivery only)
- Aadhaar or PAN numbers
- Sensitive financial information
3. How we use your information
- To process and deliver orders
- To verify your identity via OTP
- To show nearby shops based on location
- To send order status notifications
- To improve our platform
- To prevent fraud and abuse
- To comply with legal obligations
- To communicate important updates
4. Information sharing
We share your information with:
4.1 Shopkeepers
When you place an order, your name, phone number and delivery address are shared with the shopkeeper to fulfill your order.
4.2 Service providers
- 2Factor (OTP delivery)
- Firebase (push notifications)
- Cloudinary (image storage)
- Supabase (secure data storage)
- Google Maps (location services)
4.3 Legal requirements
We may share data with law enforcement when required by Indian law.
We do NOT
- Sell your data to third parties
- Share data with advertisers
- Use data for targeted advertising
5. Data storage and security
- Data stored on secure servers in India
- All connections use HTTPS encryption
- OTP sessions expire after 10 minutes
- We use industry standard security
- Regular security audits conducted
- Access limited to authorized personnel
6. Data retention
- Account data: until account deletion
- Order history: 3 years
- OTP logs: 90 days
- Deleted account data: 30 days, then permanently deleted
7. Your rights (under IT Act 2000 and DPDP Act 2023)
- Right to access your personal data
- Right to correct inaccurate data
- Right to delete your account — delete your account here
- Right to withdraw consent
- Right to data portability
- Right to raise grievances
8. Location data
- Used only to find nearby shops
- Not stored permanently
- Not shared with third parties
- You can deny location permission (some features may not work)
9. Push notifications
- Used for order status updates
- Can be disabled in phone settings
- Device token stored securely
- Never used for spam
10. Children's privacy
Mera Bazaar is not intended for users under 18 years of age. We do not knowingly collect data from minors.
11. Changes to this policy
We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of the app means you accept the changes.
12. Grievance officer
As required by IT Act 2000:
Name: Mera Bazaar Support Team
Email: support@merabazaar.in
Address: Haryana, India
Response time: Within 30 days
13. Contact us
Email: support@merabazaar.in
Website: merabazaar.in